So how can you approach networking from a prospective that ultimately leads to increased business? First, it is important to understand that developing a network is a process, and it is about building relationships. A key objective of effective networking is to find out about others - their concerns, problems, needs, and wants.

Excellent customer service is crucial to ensure your business makes sales and builds long-lasting relationships for return purchases. Here are 10 tips to guarantee you got your customer service on point. 

Marketing small businesses online has changed. Gone are the days when websites were little more than static, brochures online. Things have moved on at a pace, and they are now much more dynamic and geared to building a two-way relationship with clients or customers, rather than simply providing one-way information. As such, there are a host of things to be borne in mind when developing websites for marketing small businesses on line. So, as a small business, whether you're developing your site yourself or, more importantly briefing a design agency, here's three important things to bear in mind